Help & Support

How do I use the shop?

You can browse through the different sections of the site and look for the products available. When you see something you want to buy, click the “Add to Basket” or “Preorder” button. Each time you click, will put one copy of that item into your shopping basket. The number of items in your basket will increase each time you add something.

If you click on the “Show Basket/Basket” link or “Basket/Shopping Cart” Icon or “X items for $x.xx” link in the top right of your screen, you can view what is in your basket and how much it will cost. If there's an item you no longer want, you can remove it by clicking the red “X” next to it. Once you've selected everything you would like to purchase, click “Checkout”. This will prompt you to log in with your Worship Charts account. You can create an account if you don't already have one by selecting the “New Customer” option. From there, you can review your order page before you complete the purchase.

To complete the purchase, select your country from the menu to see all the payment methods available to you. Once you complete the payment, you will be directed to the confirmation page. This will display your order number. You can also check your order status in your order history.

Did this answer your question? If you still need assistance placing an order please contact customer service.

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Billing Query

If you have a question about payment for an order, please contact us below. We accept American Express, Visa, MasterCard, and debit cards at the time of the transaction.

Did this answer your question? If you still have a question about billing please contact customer service.

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Downloads

All digital download sales are final and non-refundable. You do not have a right to withdraw from a digital purchase on the Worship Charts site. The Universal Music Direct store service commences immediately when you purchase the product. You will not be able to cancel your contract once the service commences. If your territory is restricted due to licensing, you will be informed before you checkout.

We will send you an email when your downloads are ready. The email will contain a link to your digital locker where you can download your purchase.

Did this answer your question? If you still have an issue with your download please contact customer service.

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How do I view my order history?

You can check your order status at any time by logging into your customer account and viewing your order history.

What is my order status?

You can view your order history by logging into your customer account.

If your order status says 'No Payment Received' it will be cancelled by the system. This may be because your shopping session was interrupted before you finished entering your payment details. To complete the purchase, you will need to place a new order on the website. Before you re-order please make sure that you haven't already placed another active order with us. An order is placed each time the 'place order' button is pressed regardless of whether payment details are entered or not.

Did this answer your question? If you have any further questions about order status then please contact customer service.

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Security

How safe is the store?

The Worship Charts checkout page uses a military strength secure transfer protocol called Secure Socket Layers (SSL). We take customer security very seriously and have a multi-staged fraud prevention system. This ensures security for your details so there is nothing for you to worry about.

Worship Charts will never email you asking for your account password, bank account details, or for your credit/debit card security PIN under any circumstances.

If you receive an unsolicited email that asks for your password or personal banking information, disregard the request and report the communication to your email provider.

Any other questions?

If you can’t find an answer to your query in our help file, you can contact us here.

We are the official online shop and we can only answer queries relating to products or orders placed on our store.

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